Privacy Policy
Last Updated: July 2026
1. Introduction
This Privacy Policy explains how Meal Bear Skardu ("we", "us", "our") collects, uses, and protects information when you use our website, app, or in-room QR ordering service. By using Meal Bear Skardu, you agree to the practices described below.
2. Information We Collect
We collect information you provide directly, such as your name, phone number, delivery address (including hotel room or reception details), and order history. We may also collect basic device and usage data — such as browser type, approximate location, and pages visited — to help us operate and improve the platform.
3. How We Use Your Information
We use your information to process and deliver orders, coordinate payments, communicate order updates, provide customer support, and improve our service. We may also use aggregated, non-identifying data to understand ordering trends and optimize delivery coverage in Skardu.
4. Sharing With Restaurants & Riders
To fulfill your order, we share necessary details — such as your name, order contents, and delivery location — with the relevant restaurant partner and delivery rider. We do not sell your personal information to third parties for marketing purposes.
5. Hotel Partnerships
When you order via an in-room QR code, your delivery location (room number or reception) is shared only with the restaurant and rider needed to complete that order. Hotels do not receive your personal order history, and Meal Bear Skardu does not share guest data with hotel management beyond what is required for delivery coordination.
6. Payment Information
Payments are processed through secure third-party payment providers. Meal Bear Skardu does not store your full card details on our servers. Please refer to your payment provider's own privacy policy for details on how they handle your payment data.
7. Data Retention
We retain order and account information for as long as necessary to provide our service, resolve disputes, and comply with legal obligations. You may request deletion of your data at any time by contacting our support team, subject to any records we are legally required to keep.
8. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may update your account details, opt out of promotional communications, or request access to or deletion of your personal data by contacting us through the Contact page.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of Meal Bear Skardu after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please reach out via our Contact page.
For details on how we handle orders and disputes, see our Terms of Service.